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Legal notice

This legal notice sets out the identifying information of the website owner, the terms under which the site is offered and the applicable limits of liability. Hacienda Zalama undertakes to publish this information in a clear and accessible way, in compliance with the applicable Mexican law on commercial, consumer and electronic commerce matters.

Owner identification

In accordance with the applicable Mexican law on electronic commerce and consumer protection, the following identifying information about the owner of this website is made available to users:

  • Name: Hacienda Zalama S.A. de C.V.
  • RFC: XAXX010101000
  • Address: Calle 45, Tulum, Tulum, Mexico.
  • Premises location: Calle 45 entre calle 16 y avenida 2, Centro, Tulum (Quintana Roo), Mexico.
  • Email: reservas@haciendazalama.com
  • Telephone: +52 000 000 0000
  • Registry details: Pendiente de inscripción en el Registro Público de Comercio..
  • Registro Nacional de Turismo: RNT 00000000 (Registro Nacional de Turismo, SECTUR).

From here on, references in this document to the owner are identified by the trading name Hacienda Zalama.

Purpose and acceptance

This website is informative and promotional in nature, and concerns the Hacienda Zalama accommodation, located in Tulum. Bookings are made outside this site, on the external booking engine's platform, governed by its own general and specific terms and conditions.

Accessing and using this website grants you user status and implies full acceptance of every clause in this legal notice, as well as the Privacy notice and the Cookies policy. If you do not agree with any of these terms, please do not use this site.

Terms of use

Access to this website is free and open, and requires no prior registration. You agree to use the site and its content in accordance with the law, accepted standards of decency, public order and this legal notice, and accept responsibility for any use contrary to these terms.

In particular, you agree not to:

  • Use the site for unlawful purposes or effects, in ways that infringe third-party rights, or that could in any way damage, disable, overload or impair the website or prevent its normal use.
  • Introduce or spread computer viruses, malicious code or any other element capable of causing changes to the website's systems or affecting other users.
  • Carry out bulk content extraction (automated scraping, systematic copying), impersonate the owner or other users, or attempt to access non-public areas of the site.

Intellectual and industrial property

The texts, photographs, videos, illustrations, source code, graphic design, navigation structure, databases and other contents of this website belong to the owner or are used with express authorisation. All intellectual and industrial property rights are reserved.

Total or partial reproduction, distribution, public communication, transformation or any other exploitation of the content without prior written authorisation from the owner is expressly prohibited, except in cases permitted by law. Unauthorised use may give rise to the corresponding legal action.

The trading name Hacienda Zalama, its logo and other distinctive signs belong to the owner or to third parties who have licensed them. Mention of these signs on other sites without authorisation does not imply any association with the owner.

Links to third-party sites

This website may contain links to third-party sites (for example, the hosting provider's policy, the website of the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI), external maps or the booking engine, once integrated). These links are provided for information only.

Hacienda Zalama accepts no responsibility for the content, privacy practices or operation of the external sites linked to. Including a link does not imply recommendation, association, sponsorship or any link with the destination site, unless expressly stated. We recommend that you review the legal terms and privacy notice of each external site before providing your data.

Exclusion of warranties and liability

We work to keep this website available and to ensure its content is accurate and up to date. However, Hacienda Zalama does not guarantee that the site will be entirely free of interruptions, errors, omissions or viruses, and accepts no liability for damages arising from:

  • Interruptions, failures or delays attributable to the hosting provider, telecommunications networks or third parties beyond our control.
  • Unlawful intrusions through malicious software or by any other means, as well as improper or abusive use of the site.
  • Errors or defects in your equipment, including out-of-date software or browsers.

The information published on this website is for guidance only. The binding details for confirming a stay (price, availability, specific conditions, cancellation policies) are determined by the external booking engine at the moment of booking.

Data protection and cookies

The processing of personal data collected through this website is governed by the Privacy notice, which sets out the rights of the data owner and the purposes of processing in accordance with the Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP) and its Regulations.

The use of cookies and equivalent technologies is described in the Cookies policy.

Changes to this legal notice

Hacienda Zalama reserves the right to amend this legal notice at any time, for legal, technical or operational reasons. Changes take effect on publication and will be reflected in the revision date shown in the header. The version currently in force is always the one published on this page.

Governing law and jurisdiction

This legal notice and the relationship between Hacienda Zalama and the user are governed by the laws of the United Mexican States.

For the resolution of any dispute arising from access to or use of this website, the parties submit to the jurisdiction of the courts of Tulum, Quintana Roo, unless the applicable consumer protection rules establish a different jurisdiction in favour of the consumer user. In consumer relationships, the user may also turn to the Procuraduría Federal del Consumidor (PROFECO) for the handling of complaints and claims.

For any query relating to this legal notice, you can write to us at reservas@haciendazalama.com.